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Delete my data

You can ask us to delete your account and your data at any time.

From the app

  1. Open Voomi and go to My account.

  2. Tap Terms, privacy and delete account and then Delete my account.

  3. Enter the code we send you on WhatsApp to confirm it is you.

Without the app

If you no longer have the app, write to us from Contact with your account's phone number. We will send you a code on WhatsApp to confirm it is you.

What is deleted

  • Your profile, photo and saved addresses.
  • Your trusted contacts.
  • Your trip and chat history.
  • For drivers, documents and vehicle photos.

What is kept

Payment, top-up and receipt records, without your personal data, for as long as the law requires.

Drivers: your wallet balance cannot be withdrawn. Use it on services before deleting your account.

How long it takes

You have 30 days to change your mind: if you log back in within that period, you recover your account. After that, we delete your personal data.

Courtesy translation. The Spanish version is the legally binding one. If there is any difference between the two, the Spanish version prevails. Leer en español.