Privacy policy
Courtesy translation. The Spanish version is the legally binding one. If there is any difference between the two, the Spanish version prevails. Leer en español.
1. What data we keep
- Your name, phone number and photo.
- Your location, only while you use the app to request or provide a service.
- Your service, chat and payment history.
- From drivers: national ID, licence, vehicle documents, face photo and their verification.
- If you turn it on: trip audio and trusted contacts.
2. What we use it for
To connect you with a driver, calculate prices, charge and refund, look after your safety, resolve reports and improve the app. We do not sell your data.
3. Who we share it with
The driver sees your name, photo and location only during the service. We use providers to verify identity, display maps and send codes on WhatsApp; they receive only what they need to do their job. We may also share data if a competent authority requires it under the law.
4. Exchange rate
To show prices in bolívars, Voomi queries the official BCV rate at ve.dolarapi.com. No personal data is sent in that query.
5. How long we keep it
For as long as you have an account. When you delete it, we erase your personal data within the period stated on the Delete my data page. Payment and top-up records, without your personal data, are kept for as long as the law requires.
6. Your rights
You can view, correct, download and delete your data from the app, under My account. You can also write to us from Contact.
7. Information security
We protect your data with encrypted connections and limited access for our team. No system is perfect: if an incident affecting you occurs, we will let you know.
8. Minors
Voomi is for people over 18. If we find that an account belongs to a minor, we close it.
9. Changes to this policy
If we change it, we publish the new version here and let you know in the app.